Frequently asked questions.

Dibcase is a custom software platform for legal and disability case management. It began in 2019 as legal case management software and has grown into an AI-powered workspace — case management, contacts, a leads pipeline, team chat, automations, an AI agent, a client portal and more — all under one login.

Dibcase started with, and is especially strong for, Social Security disability practices — but the platform fits legal and disability case management firms broadly. Because modules are configurable and we build custom ones, the platform adapts to how your firm actually works.

ProApp is the new Dibcase platform and the only Dibcase app going forward. The closed beta opens October 1, 2026 and is invite only. You can request an invite now with the Request an Invite button.

Dibcase is priced by your number of active clients — not per user, and not by feature tier. Every module is included at every tier, and your whole team can work in Dibcase. See the pricing page for the full tier table.

No. You're priced by active client count, so you can add as many team members as you need without per-seat fees.

Protecting client data is a priority — Dibcase includes access controls, a protected-view client portal, and secure infrastructure. Full details of our security practices are available on request. (Security details to be finalized.)

Yes — moving to Dibcase is a supported process, and our team helps with onboarding. Reach out and we'll walk you through what a migration looks like for your firm.

Yes. Dibcase is a custom software company at heart. When the platform doesn't have a module your firm needs, our team designs and builds it on the same core, with the same login and data.

Existing customers can reach support at [email protected] or by phone at (904) 515-6243, plus our knowledge base and community. (Support channels and hours to be confirmed.)